Terms of Service for Plumb Repair™

Effective Date: 1 July 2025

These Terms of Service govern the use of services provided by Plumb Repair™, including all plumbing repair work carried out in Weston-super-Mare, Cardiff, Bristol, and surrounding areas.

By booking a service with us, you agree to the terms outlined below.

1. Services We Provide

We specialise in wet plumbing repairs only. This includes:

  • Leaking taps and toilets

  • Blocked sinks and overflows

  • Flush mechanisms and ball valves

  • Burst pipes and internal water leaks

We do not provide gas, heating, or full bathroom installation services.

2. Booking and Appointments

Appointments can be made by phone, email, or through our website. We aim to offer same-day or next-day service where possible.

We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, including emergencies or staff availability. We will always notify you as early as possible.

3. Call-Out Fees

We do not charge a call-out fee during standard working hours (Monday to Friday, 8am–5pm). Outside these hours, emergency rates may apply and will be clearly communicated before attendance.

4. Pricing and Payment

All prices are quoted in GBP and include VAT where applicable. You will receive a clear quote before any work begins.

Payment is due upon completion of the job unless otherwise agreed in writing. We accept cash, card, or bank transfer.

5. Cancellations

If you need to cancel or reschedule, please give us at least 24 hours’ notice. Late cancellations may incur a fee if a plumber has already been dispatched.

6. Warranty and Liability

We guarantee our workmanship for 12 months from the date of service. This does not cover:

  • Pre-existing faults

  • Customer-supplied parts

  • Damage caused by misuse or third-party interference

We are fully insured and will not be liable for indirect or consequential losses.

7. Access and Safety

You agree to provide safe and reasonable access to the property and plumbing systems. If access is unsafe or restricted, we may refuse to carry out the work.

8. Privacy and Data

We handle your personal data in accordance with our Privacy Policy. We do not sell or share your information with third parties without your consent.

9. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website.

10. Contact Us

Plumb Repair™ Email: info@plumbrepair.com Phone: 0800 2062 247 Registered in the UK

Updated: 01-07-2025

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