Effective Date: 1 July 2025
These Terms of Service govern the use of services provided by Plumb Repair™, including all plumbing repair work carried out in Weston-super-Mare, Cardiff, Bristol, and surrounding areas.
By booking a service with us, you agree to the terms outlined below.
We specialise in wet plumbing repairs only. This includes:
Leaking taps and toilets
Blocked sinks and overflows
Flush mechanisms and ball valves
Burst pipes and internal water leaks
We do not provide gas, heating, or full bathroom installation services.
Appointments can be made by phone, email, or through our website. We aim to offer same-day or next-day service where possible.
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, including emergencies or staff availability. We will always notify you as early as possible.
We do not charge a call-out fee during standard working hours (Monday to Friday, 8am–5pm). Outside these hours, emergency rates may apply and will be clearly communicated before attendance.
All prices are quoted in GBP and include VAT where applicable. You will receive a clear quote before any work begins.
Payment is due upon completion of the job unless otherwise agreed in writing. We accept cash, card, or bank transfer.
If you need to cancel or reschedule, please give us at least 24 hours’ notice. Late cancellations may incur a fee if a plumber has already been dispatched.
We guarantee our workmanship for 12 months from the date of service. This does not cover:
Pre-existing faults
Customer-supplied parts
Damage caused by misuse or third-party interference
We are fully insured and will not be liable for indirect or consequential losses.
You agree to provide safe and reasonable access to the property and plumbing systems. If access is unsafe or restricted, we may refuse to carry out the work.
We handle your personal data in accordance with our Privacy Policy. We do not sell or share your information with third parties without your consent.
We may update these Terms of Service from time to time. The latest version will always be available on our website.
Plumb Repair™ Email: info@plumbrepair.com Phone: 0800 2062 247 Registered in the UK