GDPR Compliance Statement for Plumb Repair™

Effective Date: 1 July 2025

At Plumb Repair™, we take your privacy seriously. We are committed to protecting the personal data of our customers, suppliers, and website visitors in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Plumb Repair™ Email: info@plumbrepair.com Phone: 0800 2062 247 Service Areas: Weston-super-Mare, Cardiff, Bristol

We are the data controller responsible for how your personal information is collected, used, and stored.

 

What Data We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email, phone number, address)

  • Job location and service details

  • Payment and invoicing information

  • Website usage data (via cookies and analytics)

 

How We Use Your Data

We use your data to:

  • Provide plumbing repair services

  • Respond to enquiries and provide quotes

  • Manage bookings and payments

  • Improve our website and customer experience

  • Comply with legal obligations

We do not sell your data or use it for unsolicited marketing.

 

Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide services you request

  • Legitimate interest – to improve our services and respond to enquiries

  • Legal obligation – to comply with tax and regulatory requirements

 

Data Sharing

We may share your data with:

  • Payment processors (e.g. Stripe)

  • Website and IT service providers

  • Legal or regulatory authorities (if required)

All third parties are required to handle your data securely and lawfully.

 

Data Retention

We retain personal data only as long as necessary:

  • Job and customer records: up to 7 years (for tax/legal reasons)

  • Enquiry data: up to 12 months if no service is booked

  • Website analytics: anonymised and retained per provider policy

 

Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO

To exercise your rights, contact us at info@plumbrepair.com.

 

Updates to This Statement

We may update this statement from time to time. The latest version will always be available on our website.

Updated: 01-07-2025

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