Effective Date: 1 July 2025
At Plumb Repair™, we take your privacy seriously. We are committed to protecting the personal data of our customers, suppliers, and website visitors in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Plumb Repair™ Email: info@plumbrepair.com Phone: 0800 2062 247 Service Areas: Weston-super-Mare, Cardiff, Bristol
We are the data controller responsible for how your personal information is collected, used, and stored.
We may collect and process the following types of personal data:
Name and contact details (email, phone number, address)
Job location and service details
Payment and invoicing information
Website usage data (via cookies and analytics)
We use your data to:
Provide plumbing repair services
Respond to enquiries and provide quotes
Manage bookings and payments
Improve our website and customer experience
Comply with legal obligations
We do not sell your data or use it for unsolicited marketing.
We process your data under the following lawful bases:
Contractual necessity – to provide services you request
Legitimate interest – to improve our services and respond to enquiries
Legal obligation – to comply with tax and regulatory requirements
We may share your data with:
Payment processors (e.g. Stripe)
Website and IT service providers
Legal or regulatory authorities (if required)
All third parties are required to handle your data securely and lawfully.
We retain personal data only as long as necessary:
Job and customer records: up to 7 years (for tax/legal reasons)
Enquiry data: up to 12 months if no service is booked
Website analytics: anonymised and retained per provider policy
Under the UK GDPR, you have the right to:
Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the ICO
To exercise your rights, contact us at info@plumbrepair.com.
We may update this statement from time to time. The latest version will always be available on our website.